Missing wraps “ The box is empty?” -- Your wraps are not missing. Wraps are shipped separately, and should be arriving to you soon. I know how confusing it can be to open up a tracker box and not have your wraps. I promise you we haven’t forgotten them and they are on the way.
“Where is my Bag ?” -
*If you are still waiting on your bag/base and you ordered December 29th, 30th, 31st, your bag is either in transit or will ship out within then the next 2 days. Please check your spam for the shipping confirmation email.
*If you ordered between January 1- January 4th , your bag will ship out end of this week or early next week.
*If you ordered after Jan 4th it can take up to approximately 4-6 weeks from your purchase date before the bag is delivered. Please see image below for shipping time frames on certain items, this information is displayed at checkout. Once your bag is in transit you will receive an email confirmation from our bag distributor with your tracking. If it has been more than 6 weeks and you still do not have a bag please reach out to us at that time.
Conditioning kit, bag ring/ bag ring bumpers- These items are on back order status due to high demand. We will be receiving new inventory for these items within the next few weeks and at that time we will resume shipping.
"Packing slip snd Shop app says all items were delivered. Where is the rest of my stuff?"
Right now we are doing partial shipment so that you are able to at least receive something. You will receive multiple deliveries until everything within your package has been delivered. We apologize for the confusions with the packing slip. If it has been more than 6 weeks since your order and you are still missing items please reply back. If you have only ordered less than a month ago from your order date ( 30 business days, not including weekends or holidays)we ask that you please wait and let the shipping time frames play out.
